The information contained in this portal refers to the financial products and services commercialized by BBVA Bancomer, Sociedad Anónima, Institución de Banca Múltiple, Grupo Financiero BBVA Bancomer, hereinafter referred to as BANCOMER.

The BANCOMER financial products herein described refer, exclusively, to the regulations governing the United States of Mexico and were created for operations carried out within the said territory. The information in this portal is only of a declarative nature and in no way constitutes a binding offer forcing the user and BANCOMER to enter into any contract whatsoever in relation to the said operations. BANCOMER reserves the right to modify the information herein contained when deemed convenient and without previous notice.

In Bancomer net cash services, with the purpose of guaranteeing transaction security and confidentiality, it is necessary to previously identify and authenticate the user in the system, by requesting passwords, access codes and security devices.

All of the data collected from our customers is treated with absolute confidentiality, and used for the purposes for which it was requested, pursuant to the Mexican laws. BANCOMER does not assume any responsibility whatsoever for the contents and services, commercial or of other nature, in the web pages directly or indirectly linked through the BANCOMER portal.

BANCOMER does not assume any responsibility whatsoever arising from the exchange of electronic information among users of the Internet and acquires no responsibility as a result of technical problems that could occur in computing equipments used during connection to the Internet, whether through the BANCOMER portal or other web pages.

The intellectual property rights of this portal and of the screens shown in these pages, as well as the information and material there contained and their layout belong to BANCOMER, unless otherwise stated.

The BANCOMER logo, the word marks and mixed service brands and commercial names appearing in this portal are trademarks registered by BANCOMER.

At Bancomer we guarantee protection of our customer’s data. The AMIPCI confidence stamp from the Mexican Internet Association supports us and reflects our commitment to comply with all applicable regulations, the ethics code of the Association and the guidelines of the Asia Pacific Economic Cooperation Forum.

Bancomer is a company with a strong commitment to safeguard the security and confidentiality of the Personal Data collected from its clients, always respecting the rights given to the users of our services by the laws regulating its activities.

Our Privacy Policy on clients’ data describes the following:

It is necessary to know who you are in order to provide you with our services. Therefore, Bancomer may request information from you and the people related with your company so they help verify your identity, in order to prevent money laundry and terrorism financing; likewise, we have the right to keep the said information during the term established in the applicable law.

What we need to know includes basic information. Nevertheless, we may request financial information or information concerning businesses you have with us, our affiliate companies or other companies, depending on the service or services required.

The information we require will mostly come from you, but Bancomer may obtain more information through other sources, in order to make sure that the data compiled was accurately and completely obtained. These sources of information may come, with your previous authorization, from Credit Information Societies, among others.

Bancomer shall treat all information with full confidentiality. All of Bancomer employees are trained and committed to carefully manage your data. BBVA Bancomer will take all reasonable measures to make its computer databases safe and safe-keep all information obtained.

Bancomer might use the data to give you a better service, for which purpose it must have your express consent with original signature, and it is understood that at no time shall the said consent be a condition to contract any operation or service. These data may be used and disclosed to our affiliates and others nationally and internationally, for the purposes authorized by the law. For example, we may use the information to:

All of our processes are constantly monitored in order properly care for and protect your information.

The Bancomer web site does not recognize in an automatic manner any data referring the identity of those who visit its pages.

As a general rule, Bancomer will only disclose, pursuant to the Law, the necessary information. Bancomer under the terms entered into by the respective contract may use the information provided to offer you other products and services.

In compliance with the laws in force in Financial Services Users Protection and Defense matters, our clients can express their wish not to receive advertising related to the products and services provided by Bancomer.

If you wish to exercise this right, you may call 01800 999 8080 to the Telephone Support Center of CONDUSEF, or go to any of the national Attention Offices of CONDUSEF or through the web page www.condusef.gob.mx to enter your name in the Record. If you have any questions about the content, interpretation or scope of this policy, you may contact any of the user service Specialized Units available to you.

BBVA Bancomer, S.A., which address is Av. Paseo de la Reforma #510, Colonia Juárez, Delegación Cuauhtémoc, Mexico City, Z.C. 06600, informs you that all your personal data, even the sensitive one, referred in the documents filled out by yourself in view of the financial services provided by this Institution will be treated for identification, operation, administration, commercialization and other similar purposes, and that it may be transferred to BBVA entities, members of Grupo Financiero BBVA Bancomer S.A. de C.V., subsidiaries of this Institution and national or international third parties.

The exercise of access, correction, cancellation, opposition, disclosure and limitation of use rights, or the revocation of the consent may be done in writing in any branch of this entity and through www.bancomer.com.mx, as of January 6th, 2012.

This notice may be changed by this Institution at any time and shall be made known to you through any of the means referred to previously.